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Carpet & Upholstery Cleaning

Frequently asked questions

You have questions and we have answers. If you have a question that is not answered below please send us a email or give us a call and we would be happy to help.


Are you insured and covered by WCB?

Yes! 100% we are insured and WCB compliant.

Do you use corner guards and drop cloths?

Yes, we know that you take a lot of pride in your home, so we use corner guards, drop cloths, and a door cover to help minimize the weather from cooling down your home.

Which method of carpet cleaning do you provide?

We normally use the method recommended/required by the carpet manufacturer. In most cases this will be hot water extraction, also known as steam cleaning.

Why should I have my carpets cleaned?

Although vacuuming removes surface dirt and debris from carpet, a thorough clean with commercial grade equipment gets deeper into the carpet fibers, ground in dirt, allergens, oils, and spills.

This  helps with odour removal, which vacuuming often doesn’t affect. The appearance of your carpets will often be improved and regular cleaning will help maintain the quality and life of the fibers.

Can you remove pet urine spots and stains from my carpet?

Urine removal can be a complex process.  The type of carpet, and the degree of contamination greatly affects the outcome. Often we are able to achieve very great results using topical solutions and treatments.

Will every stain come out?

This depends on the substance of the stain, material of the carpet and how long it has been present. We will do our best to remove any stains that we see, or are pointed out to us. However, please let us know about stains ahead of time so that we can pretreat them. This will help achieve the best possible results. Not everything can be removed, but we will do our best.

Should I apply the carpet protectant after the cleaning?

We recommend carpet protector on all carpeting to help repel stains,  soil, and to extend the life of your carpets. We spray the carpet protectant immediately after the cleaning, and evenly distribute it using a carpet groomer. It’s definitely worth it in the long run. 

How long does it take for the carpets to dry?

Your carpet will be only slightly damp to the touch after your cleaning. Most carpets typically need 6-12 hours to dry completely. In our climate, the drying time will very depending on the time of year your carpets are cleaned, and the air circulation, humidity and temperature in your home.

Preparing for your Carpet Cleaning

How often should I vacuum my carpet?

When it comes to maintaining your carpet, the most critical areas of focus are high-traffic areas. If vacuuming is neglected, then sand, dirt, and other dry soils can attach to carpet fibers and settle on the base of the carpet. Over time, these abrasive granules cut and wear excessively on the fibers as you walk back and forth across them, even if you can’t see them. Vacuum your carpet often – at least once or twice per week – to avoid premature wear.

What do I need to do to prepare my home for a carpet cleaning?

Small items such as , pet beds, children’s toys, clothes, shoes and rugs should be picked up before we arrive. We also recommend vacuuming to remove pet hair and other noticeable debris so you can get the most out of your carpet cleaning our vacuums are designed for removing liquids and soils. Furniture should be moved out of the areas that you are having serviced, we will clean around any furniture that is left in place. We also recommend temporarily moving any breakables like picture frames or glass decorations to a safe location. 

After Your Carpet Cleaning

How soon can I move my furniture back onto my carpet?

Furniture can only be put back on wet carpet if it has something underneath it.

Or if it has plastic legs. Wet carpet could blemish from wood stains or rust if furniture is set directly on it. Items with legs can be put on small pieces of plastic, and the items without legs have to be kept off the carpet with small wood or styrofoam blocks. Wait for the carpet to dry completely before you take your furniture off of the pads or blocks.

Upholstery Cleaning

How long will it take for my upholstery to dry?

Our upholstery cleaning tool provides short drying times of 2-5hours, depending on the overall soiling, fabric composition and design of the furniture. Fibres made from natural sources take the longest to dry as they are more absorbent.

This will also very on how well ventilated your home is, and the time of year you choose to get them cleaned.

Should we apply upholstery protectant?

Once your furniture has been professionally cleaned, you can choose to have furniture protectant applied. We recommend it for can protect it your furniture from soiling, and staining, making it easier to clean and can buy you time when big spills happen.

we look forward to working for you.

proud to service Lady Smith, Cedar, Nanaimo, Lantzville, Nanoose, Parksville, Qualicum, & Port Alberni